Frequently Asked Questions

Will the treatment hurt?

You may experience some minor discomfort during your treatment. However we are careful to always work within our patient’s comfort level. Most of our patients report that our soft tissue treatments feel like a “good hurt.”

What is the best treatment for me?

Depending on your condition and examination findings, we will recommend a course of treatment that may include one or a combination of the following: soft tissue treatments, laser therapy, joint mobilization, exercise/strengthening or massage.

How many treatments will I need?

This depends on the severity and chronicity of your injury or condition. Treatment numbers range from as little as 1 treatment to as high as 30 treatments. Our average client requires 8-10 treatments.

Is it normal to experience pain after the treatment?

Some of our clients experience a slight aggravation of their symptoms following their treatment. This is a normal response that usually lasts 24-36 hours. We suggest using a cold pack or ice on the affected area. Ice acts as a natural anti-inflammatory that will help to reduce your pain.

Once I start treatment, do I have to keep on coming forever?

This depends upon the type of injury or condition. Remember, our primary goal at Health First is to resolve your complaint- to eliminate or reduce your pain and restore strength and function. We always aim to do this in a time-limited fashion. Many of our patients complete a series of treatment, experience a successful result and are discharged from care. We don’t expect to see these folks again until they have a new complaint or injure themselves again! However, some conditions we treat are chronic in nature, for example, degenerative arthritis and work related repetitive strain. Patients who suffer from these types of conditions often benefit from some level of ongoing care.

Do I need a referral before I consult your clinic?

No, you do not require a referral to consult Health First.

Does insurance cover the cost of treatment?

Many private insurance plans offer chiropractic and massage benefits. Different plans cover different amounts towards your treatment. You may also have a health spending account that can be used towards treatments. Seniors over the age of 65 who reside in Alberta may have coverage under Blue Cross. Please check with your individual insurance carrier for details. If you have questions about your insurance coverage, please contact us! We would be happy to help you get the answers you need.

What is your cancellation policy?

We kindly ask for 24 hours notice when canceling or re-scheduling an appointment. This allows us to better serve others who may be on a waiting list for an appointment.

Will you bill my insurance directly?

Yes, we direct bill for many private insurance companies. Please call our office if you have questions about a specific insurance company. Motor vehicle accident claims and WCB claims are also billed directly so that no out-of-pocket costs are incurred by you.